/* Support chat — мессенджер-стиль ЛК | 2026-04-02 */
.support-messenger {
  --sm-radius: 18px;
  --sm-radius-tail: 4px;
  --sm-accent: #5b8cff;
  --sm-accent-deep: #3d6fd9;
  --sm-incoming-bg: #f0f2f5;
  --sm-outgoing-bg: linear-gradient(135deg, #5b8cff 0%, #406ae8 100%);
  --sm-shadow: 0 4px 24px rgba(17, 24, 39, 0.08);
  --sm-border: rgba(17, 24, 39, 0.06);
  display: flex;
  flex-direction: column;
  min-height: 580px;
  max-height: min(780px, 78vh);
  border-radius: var(--sm-radius);
  border: 1px solid var(--sm-border);
  overflow: hidden;
  background: #fff;
  box-shadow: var(--sm-shadow);
}

.support-messenger__head {
  flex-shrink: 0;
  padding: 14px 16px;
  background: linear-gradient(180deg, #fafbfc 0%, #ffffff 100%);
  border-bottom: 1px solid var(--sm-border);
}

.support-messenger__title {
  font-size: 13px;
  font-weight: 600;
  color: #111827;
             letter-spacing: 0.01em;
  margin: 0 0 4px;
}

.support-messenger__hint {
  font-size: 11px;
  color: #6b7280;
  margin: 0;
  line-height: 1.45;
}

.support-messenger__thread {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 16px 12px;
  background:
    radial-gradient(ellipse 80% 50% at 50% -20%, rgba(91, 140, 255, 0.07), transparent 55%),
    linear-gradient(180deg, #f9fafb 0%, #ffffff 40%);
  scroll-behavior: smooth;
}

.support-messenger__thread::-webkit-scrollbar {
  width: 6px;
}

.support-messenger__thread::-webkit-scrollbar-thumb {
  background: rgba(17, 24, 39, 0.12);
  border-radius: 10px;
}

.support-msg-row {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  margin-bottom: 14px;
  max-width: 100%;
}

.support-msg-row--in {
  flex-direction: row;
  justify-content: flex-start;
}

.support-msg-row--out {
  flex-direction: row;
  justify-content: flex-end;
}

.support-msg-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 17px;
  line-height: 1;
  background: #e8ecf3;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06);
}

.support-msg-row--out .support-msg-avatar {
  background: linear-gradient(145deg, #dbe4ff 0%, #e8edff 100%);
}

.support-msg-stack {
  display: flex;
  flex-direction: column;
  max-width: min(82%, 420px);
  min-width: 0;
}

.support-msg-row--out .support-msg-stack {
  align-items: flex-end;
}

.support-msg-meta {
  font-size: 10px;
  color: #9ca3af;
  margin-bottom: 4px;
  padding-left: 4px;
  padding-right: 4px;
}

.support-msg-row--out .support-msg-meta {
  text-align: right;
}

.support-msg-bubble {
  display: inline-block;
  padding: 10px 14px;
  font-size: 13px;
  line-height: 1.45;
  word-break: break-word;
  white-space: pre-wrap;
  border-radius: var(--sm-radius);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
}

.support-msg-row--in .support-msg-bubble {
  background: var(--sm-incoming-bg);
  color: #111827;
  border-bottom-left-radius: var(--sm-radius-tail);
}

.support-msg-row--out .support-msg-bubble {
  background: var(--sm-outgoing-bg);
  color: #fff;
  border-bottom-right-radius: var(--sm-radius-tail);
}

.support-msg-bubble--sticker {
  font-size: 3rem;
  line-height: 1.15;
  padding: 6px 10px;
  background: transparent !important;
  box-shadow: none !important;
  filter: drop-shadow(0 2px 6px rgba(0, 0, 0, 0.12));
}

.support-msg-row--out .support-msg-bubble--sticker {
  background: transparent !important;
  color: inherit;
}

.support-messenger__empty,
.support-messenger__loading {
  text-align: center;
  font-size: 12px;
  color: #9ca3af;
  padding: 28px 16px;
}

.support-messenger__composer {
  flex-shrink: 0;
  padding: 12px;
  background: #fff;
  border-top: 1px solid var(--sm-border);
  position: relative;
  z-index: 1;
}

.support-messenger__composer.support-composer--dragover {
  outline: 2px dashed var(--sm-accent);
  outline-offset: -4px;
  background: #f0f6ff;
  border-radius: 12px;
}

.support-messenger__toolbar {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-bottom: 8px;
}

.support-messenger__tool {
  width: 40px;
  height: 36px;
  border: none;
  border-radius: 10px;
  background: #f3f4f6;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  transition: background 0.15s ease, transform 0.1s ease;
}

.support-messenger__tool:hover {
  background: #e5e7eb;
}

.support-messenger__tool:active {
  transform: scale(0.96);
}

.support-messenger__tool[aria-expanded="true"] {
  background: #dbeafe;
  box-shadow: inset 0 0 0 1px #93c5fd;
}

.support-messenger__voice--active {
  background: rgba(254, 226, 226, 0.95) !important;
  box-shadow: inset 0 0 0 2px rgba(220, 38, 38, 0.5) !important;
}

.support-messenger__voice--active .support-messenger__tool-text {
  color: #991b1b !important;
}

.support-messenger__voice--active .support-messenger__tool-icon {
  animation: support-voice-pulse 1.1s ease-in-out infinite;
}

@keyframes support-voice-pulse {
  0%,
  100% {
    opacity: 1;
    transform: scale(1);
  }
  50% {
    opacity: 0.78;
    transform: scale(1.07);
  }
}

@media (prefers-reduced-motion: reduce) {
  .support-messenger__voice--active .support-messenger__tool-icon {
    animation: none;
  }
}

.support-messenger__tool--labeled {
  width: auto;
  min-width: 0;
  padding: 0 14px;
  gap: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
}

.support-messenger__tool-icon {
  font-size: 18px;
  line-height: 1;
  flex-shrink: 0;
}

.support-messenger__tool-text {
  font-size: 12px;
  font-weight: 600;
  color: #374151;
  letter-spacing: 0.02em;
  white-space: nowrap;
}

.support-messenger__row {
  display: flex;
  gap: 10px;
  align-items: stretch;
}

.support-messenger__input {
  flex: 1;
  border: 1px solid #e5e7eb;
  border-radius: 14px;
  padding: 11px 14px;
  font-size: 13px;
  background: #f9fafb;
  transition: border-color 0.15s, background 0.15s;
  min-width: 0;
}

.support-messenger__input:focus {
  outline: none;
  border-color: var(--sm-accent);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(91, 140, 255, 0.2);
}

.support-messenger__send {
  border: none;
  border-radius: 999px;
  padding: 10px 20px;
  font-size: 13px;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(135deg, var(--sm-accent) 0%, var(--sm-accent-deep) 100%);
  cursor: pointer;
  white-space: nowrap;
  transition: opacity 0.15s, transform 0.1s;
  box-shadow: 0 2px 8px rgba(64, 106, 232, 0.35);
}

.support-messenger__send:hover:not(:disabled) {
  opacity: 0.95;
}

.support-messenger__send:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.support-messenger__send:active:not(:disabled) {
  transform: scale(0.98);
}

.support-picker-backdrop {
  position: fixed;
  inset: 0;
  z-index: 1000;
  background: transparent;
}

.support-picker {
  position: absolute;
  left: 12px;
  right: 12px;
  bottom: 100%;
  margin-bottom: 8px;
  max-height: 220px;
  overflow-y: auto;
  background: #fff;
  border: 1px solid var(--sm-border);
  border-radius: 16px;
  box-shadow: 0 -8px 40px rgba(17, 24, 39, 0.12);
  z-index: 1001;
  padding: 10px;
}

.support-picker--stickers {
  max-height: min(52vh, 340px);
}

.support-picker__grid {
  display: grid;
  grid-template-columns: repeat(8, 1fr);
  gap: 4px;
}

.support-picker--stickers .support-picker__grid {
  grid-template-columns: repeat(6, 1fr);
  gap: 8px;
}

.support-picker__cell {
  border: none;
  background: #f3f4f6;
  border-radius: 10px;
  padding: 6px 4px;
  font-size: 1.35rem;
  line-height: 1.2;
  cursor: pointer;
  transition: background 0.12s, transform 0.1s;
}

.support-picker__cell:hover {
  background: #e5e7eb;
}

.support-picker__cell:active {
  transform: scale(0.92);
}

/* Лёгкая «живость» у ячеек с текстовыми эмодзи (не PNG «Нежность») */
@keyframes support-emoji-cell {
  0%,
  100% {
    transform: scale(1);
  }
  50% {
    transform: scale(1.07);
  }
}

.support-picker__cell:not(.support-picker__cell--pix) {
  animation: support-emoji-cell 2.6s ease-in-out infinite;
}

.support-picker__cell:not(.support-picker__cell--pix):nth-child(odd) {
  animation-delay: 0.35s;
}

.support-picker--stickers .support-picker__cell {
  font-size: 2.1rem;
  padding: 10px 6px;
  border-radius: 14px;
  background: linear-gradient(180deg, #fafafa 0%, #f3f4f6 100%);
}

.support-messenger__error {
  font-size: 11px;
  color: #dc3545;
  margin-top: 8px;
}

.support-messenger__error[hidden] {
  display: none !important;
}

@media (max-width: 575.98px) {
  .support-messenger {
    min-height: 480px;
    max-height: min(82vh, 680px);
    border-radius: 14px;
  }

  .support-picker__grid {
    grid-template-columns: repeat(7, 1fr);
  }

  .support-msg-stack {
    max-width: 88%;
  }

  .support-messenger__toolbar {
    flex-wrap: wrap;
  }

  .support-messenger__tool--labeled {
    padding: 0 9px;
  }

  .support-messenger__tool-text {
    font-size: 11px;
  }

  /* Одна колонка: поле на всю ширину, кнопка снизу (ЛК + админка) */
  .support-messenger__row {
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
  }

  .support-messenger__input {
    width: 100%;
    min-height: 44px;
    box-sizing: border-box;
  }

  .support-messenger__send {
    width: 100%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 12px 20px;
    box-sizing: border-box;
  }
}

/* «Нежность»: мини-стикеры (Twemoji) + лёгкая «живость» */
.support-picker__section-label {
  font-size: 11px;
  font-weight: 600;
  color: #6b7280;
  letter-spacing: 0.02em;
  margin: 10px 10px 6px;
}

.support-picker__grid--pix {
  grid-template-columns: repeat(auto-fill, minmax(48px, 1fr));
  gap: 8px;
  padding-bottom: 10px;
}

.support-picker__cell--pix {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 6px;
  border-radius: 12px;
  overflow: hidden;
  min-height: 48px;
  background: #fdf2f8;
  border: 1px solid #fbcfe8;
}

.support-picker__cell--pix:hover,
.support-picker__cell--pix:focus-visible {
  background: #fce7f3;
  border-color: #f472b6;
}

.support-picker__cell--pix img {
  display: block;
  image-rendering: -webkit-optimize-contrast;
}

.support-msg-bubble--rich {
  line-height: 1.5;
}

.support-msg-bubble--pix-only,
.support-msg-bubble--embed-only {
  padding: 6px 8px;
  background: transparent;
  box-shadow: none;
}

.support-msg-bubble--pix-only .support-pix-wrap,
.support-msg-bubble--embed-only .support-pix-wrap {
  margin: 0;
}

.support-msg-bubble--pix-only .support-pix-img,
.support-msg-bubble--embed-only .support-pix-img {
  width: 96px;
  height: 96px;
}

.support-pix-wrap {
  display: inline-block;
  vertical-align: middle;
  margin: 2px 1px;
  line-height: 0;
}

.support-pix-img {
  display: block;
  width: 72px;
  height: 72px;
  object-fit: contain;
}

/* Карточка товара в чате + поиск по каталогу | 2026-04-11 */
.support-picker--products {
  max-height: min(48vh, 320px);
  padding: 8px 10px 10px;
}

.support-product-search__input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--sm-border, #e5e7eb);
  border-radius: 12px;
  padding: 8px 12px;
  font-size: 14px;
  line-height: 1.35;
  font-family: inherit;
  background: #fafafa;
}

.support-product-search__input:focus {
  outline: none;
  border-color: #9ca3af;
  background: #fff;
}

.support-product-search__results {
  margin-top: 8px;
  max-height: min(36vh, 240px);
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.support-product-search__results[hidden] {
  display: none !important;
}

.support-product-search__row {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  text-align: left;
  border: 1px solid var(--sm-border, #e5e7eb);
  border-radius: 12px;
  padding: 6px 8px;
  background: #fff;
  cursor: pointer;
  font: inherit;
  color: inherit;
  transition: background 0.12s, border-color 0.12s;
}

.support-product-search__row:hover,
.support-product-search__row:focus-visible {
  background: #f9fafb;
  border-color: #d1d5db;
}

.support-product-search__row-thumb {
  flex-shrink: 0;
  width: 44px;
  height: 56px;
  border-radius: 8px;
  overflow: hidden;
  background: #f3f4f6;
}

.support-product-search__row-thumb img {
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.support-product-search__row-body {
  min-width: 0;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.support-product-search__row-name {
  font-size: 13px;
  font-weight: 600;
  line-height: 1.25;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.support-product-search__row-price {
  font-size: 12px;
  color: #374151;
}

.support-product-search__row-price--sale {
  color: #dc2626;
  font-weight: 700;
}

.support-product-search__row-price-old {
  text-decoration: line-through;
  color: #9ca3af;
  margin-left: 6px;
  font-weight: 400;
}

.support-order-picker__hint {
  font-size: 11px;
  color: #6b7280;
  margin: 0 0 8px;
  line-height: 1.35;
}

.support-order-picker__code {
  font-size: 10px;
  background: #f3f4f6;
  padding: 1px 5px;
  border-radius: 4px;
}

.support-order-picker__list {
  max-height: 220px;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.support-order-picker__empty {
  font-size: 12px;
  color: #9ca3af;
  margin: 0;
  padding: 8px 4px;
}

.support-order-picker__row {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
  width: 100%;
  text-align: left;
  border: 1px solid var(--sm-border, #e5e7eb);
  border-radius: 10px;
  padding: 8px 10px;
  background: #fff;
  cursor: pointer;
  font: inherit;
  transition: background 0.12s, border-color 0.12s;
}

.support-order-picker__row:hover,
.support-order-picker__row:focus-visible {
  background: #f9fafb;
  border-color: #d1d5db;
}

.support-order-picker__row-num {
  font-size: 12px;
  font-weight: 700;
  color: #111827;
}

.support-order-picker__row-meta {
  font-size: 11px;
  color: #6b7280;
}

.support-chat-order-card {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-width: min(100%, 280px);
  padding: 10px 12px;
  border: 1px solid var(--sm-border, #e5e7eb);
  border-radius: 12px;
  background: #fff;
  text-decoration: none;
  color: inherit;
  box-shadow: 0 1px 3px rgba(17, 24, 39, 0.06);
  transition: border-color 0.15s, box-shadow 0.15s;
}

.support-chat-order-card:hover {
  border-color: #d1d5db;
  box-shadow: 0 4px 12px rgba(17, 24, 39, 0.08);
}

.support-chat-order-card__number {
  font-size: 13px;
  font-weight: 700;
}

.support-chat-order-card__status {
  font-size: 12px;
  color: #2563eb;
  font-weight: 600;
}

.support-chat-order-card__meta {
  font-size: 11px;
  color: #6b7280;
}

/* FAB: компактнее кнопки панели ввода */
.support-messenger--fab .support-messenger__toolbar {
  gap: 2px;
  margin-bottom: 6px;
  flex-wrap: wrap;
}

.support-messenger--fab .support-messenger__tool {
  height: 30px;
  min-height: 30px;
}

.support-messenger--fab .support-messenger__tool--labeled {
  padding: 0 7px;
  height: 30px;
}

.support-messenger--fab .support-messenger__tool-icon {
  font-size: 14px;
}

.support-messenger--fab .support-messenger__tool-text {
  font-size: 10px;
}

.support-product-card {
  display: flex;
  flex-direction: row;
  align-items: stretch;
  max-width: min(100%, 300px);
  text-decoration: none;
  color: inherit;
  border: 1px solid var(--sm-border, #e5e7eb);
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
  box-shadow: 0 1px 3px rgba(17, 24, 39, 0.06);
  transition: border-color 0.15s, box-shadow 0.15s;
}

button.support-product-card {
  font: inherit;
  font-family: inherit;
  cursor: pointer;
  text-align: left;
  padding: 0;
  margin: 0;
  appearance: none;
  -webkit-appearance: none;
}

.support-product-card:hover {
  border-color: #d1d5db;
  box-shadow: 0 4px 14px rgba(17, 24, 39, 0.08);
}

.support-product-card__media {
  flex-shrink: 0;
  width: 88px;
  background: #f9fafb;
}

.support-product-card__img {
  display: block;
  width: 100%;
  height: 100%;
  min-height: 104px;
  max-height: 140px;
  object-fit: cover;
}

.support-product-card__body {
  flex: 1;
  min-width: 0;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  gap: 6px;
}

.support-product-card__name {
  font-size: 13px;
  font-weight: 600;
  line-height: 1.3;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.support-product-card__prices {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 6px 8px;
  font-size: 13px;
}

.support-product-card__price {
  font-weight: 700;
  color: #111827;
}

.support-product-card__price--sale {
  color: #dc2626;
}

.support-product-card__price-old {
  font-size: 12px;
  font-weight: 500;
  color: #9ca3af;
  text-decoration: line-through;
}

/* Модальное превью товара из чата (нативный <dialog>) — поверх FAB-чата (top layer) | 2026-04-11 */
.support-product-preview {
  position: fixed;
  inset: 0;
  width: 100%;
  max-width: 100vw;
  height: 100%;
  max-height: 100vh;
  margin: 0;
  padding: 16px;
  border: none;
  background: transparent;
  box-sizing: border-box;
}

.support-product-preview[open] {
  display: flex;
  align-items: center;
  justify-content: center;
}

.support-product-preview::backdrop {
  background: rgba(17, 24, 39, 0.45);
  backdrop-filter: blur(2px);
}

.support-product-preview__dialog {
  position: relative;
  z-index: 0;
  width: 100%;
  max-width: min(420px, calc(100vw - 32px));
  max-height: min(90vh, 640px);
  overflow-x: hidden;
  overflow-y: auto;
  background: #fff;
  border-radius: 18px;
  box-shadow: 0 20px 50px rgba(17, 24, 39, 0.18);
  border: 1px solid var(--sm-border, #e5e7eb);
  box-sizing: border-box;
}

.support-product-preview__close {
  position: absolute;
  top: 10px;
  right: 10px;
  z-index: 2;
  width: 36px;
  height: 36px;
  border: none;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.92);
  color: #374151;
  font-size: 22px;
  line-height: 1;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08);
}

.support-product-preview__close:hover {
  background: #f3f4f6;
}

.support-product-preview__layout {
  display: flex;
  flex-direction: column;
  width: 100%;
  max-width: 100%;
  min-width: 0;
  box-sizing: border-box;
}

@media (min-width: 480px) {
  .support-product-preview__layout {
    flex-direction: row;
    align-items: stretch;
  }
}

.support-product-preview__media {
  flex-shrink: 0;
  background: #f9fafb;
  min-height: 200px;
  min-width: 0;
  max-width: 100%;
  overflow: hidden;
  display: flex;
  align-items: center;
  justify-content: center;
}

.support-product-preview__media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  max-height: min(50vh, 320px);
  min-height: 0;
  object-fit: contain;
  object-position: center;
}

@media (min-width: 480px) {
  .support-product-preview__media {
    flex: 0 0 42%;
    width: 42%;
    max-width: 46%;
    min-height: 240px;
    align-self: stretch;
  }

  .support-product-preview__media img {
    width: 100%;
    max-width: 100%;
    height: 100%;
    max-height: none;
    min-height: 200px;
    object-fit: cover;
  }
}

.support-product-preview__info {
  flex: 1 1 0;
  padding: 20px 18px 18px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-width: 0;
  max-width: 100%;
  box-sizing: border-box;
}

.support-product-preview__name {
  margin: 0;
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1.35;
  color: #111827;
  padding-right: 36px;
  overflow-wrap: anywhere;
  word-break: break-word;
  hyphens: auto;
}

.support-product-preview__prices {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px 10px;
  font-size: 1.1rem;
  max-width: 100%;
  min-width: 0;
}

.support-product-preview__price {
  font-weight: 800;
  color: #111827;
}

.support-product-preview__price--sale {
  color: #dc2626;
}

.support-product-preview__price-old {
  font-size: 0.95rem;
  color: #9ca3af;
  text-decoration: line-through;
  font-weight: 500;
}

.support-product-preview__cta {
  display: flex;
  align-items: center;
  justify-content: center;
  margin-top: 4px;
  padding: 10px 16px;
  border-radius: 12px;
  background: #111827;
  color: #fff !important;
  text-decoration: none !important;
  font-weight: 600;
  font-size: 14px;
  transition: background 0.15s, transform 0.1s;
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
  text-align: center;
}

.support-product-preview__cta:hover {
  background: #1f2937;
  color: #fff !important;
}

.support-product-preview__cta:active {
  transform: scale(0.98);
}

@keyframes support-pix-pulse {
  0%,
  100% {
    transform: scale(1) rotate(-0.5deg);
    filter: drop-shadow(0 0 0 transparent);
  }
  50% {
    transform: scale(1.09) rotate(0.5deg);
    filter: drop-shadow(0 2px 6px rgba(236, 72, 153, 0.35));
  }
}

.support-pix--gentle .support-pix-img {
  animation: support-pix-pulse 2.2s ease-in-out infinite;
}

@media (prefers-reduced-motion: reduce) {
  .support-pix--gentle .support-pix-img,
  .support-picker__cell:not(.support-picker__cell--pix) {
    animation: none !important;
  }

  .support-picker__cell:active {
    transform: none;
  }
}

/* ——— Админка: тот же мессенджер-стиль | 2026-04-02 ——— */
.support-messenger--admin {
  max-width: 100%;
  min-height: 600px;
  max-height: min(900px, 84vh);
}

.support-messenger--admin .support-messenger__thread {
  min-height: 360px;
}

.support-messenger--admin .support-messenger__composer {
  padding: 12px;
}

.support-messenger--admin .support-messenger__row {
  align-items: stretch;
  margin-top: 0;
}

.support-messenger--admin form {
  margin: 0;
}

.support-admin-inbox .card {
  border-radius: 16px;
  border: 1px solid rgba(17, 24, 39, 0.06);
  box-shadow: 0 4px 24px rgba(17, 24, 39, 0.08);
  overflow: hidden;
}

.support-admin-inbox .table thead th {
  font-size: 0.8125rem;
  font-weight: 600;
  color: #374151;
  background: linear-gradient(180deg, #fafbfc 0%, #ffffff 100%);
  border-bottom: 1px solid rgba(17, 24, 39, 0.08);
  padding-top: 0.85rem;
  padding-bottom: 0.85rem;
}

.support-admin-inbox .table tbody td {
  vertical-align: middle;
}

.support-admin-inbox .btn-primary {
  border-radius: 12px;
  font-weight: 600;
  box-shadow: 0 2px 8px rgba(64, 106, 232, 0.3);
}

@media (max-width: 575.98px) {
  .support-messenger--admin {
    min-height: 480px;
    max-height: min(85vh, 800px);
  }
}

/* Вложения-фото + колонка админки «профиль / заказы» */
.support-msg-attachment {
  margin-bottom: 8px;
  max-width: min(280px, 88vw);
}

.support-msg-attachment .support-msg-attachment-open {
  display: block;
  width: 100%;
  padding: 0;
  margin: 0;
  border: none;
  border-radius: 14px;
  overflow: hidden;
  line-height: 0;
  box-shadow: 0 2px 12px rgba(17, 24, 39, 0.1);
  background: transparent;
  cursor: pointer;
  text-align: left;
  font: inherit;
  color: inherit;
}

.support-msg-attachment .support-msg-attachment-open:focus-visible {
  outline: 2px solid #406ae8;
  outline-offset: 2px;
}

.support-msg-attachment-img {
  display: block;
  width: 100%;
  height: auto;
  max-height: 320px;
  object-fit: cover;
}

.support-msg-attachment--video {
  max-width: min(360px, 92vw);
}

.support-msg-attachment-open--video {
  min-height: 120px;
  display: flex !important;
  align-items: center;
  justify-content: center;
  background: linear-gradient(145deg, #1a1a1f 0%, #0f0f12 100%) !important;
  box-shadow: 0 2px 12px rgba(17, 24, 39, 0.18) !important;
}

.support-msg-video-thumb {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  padding: 16px 20px;
  color: #f3f4f6;
  font-size: 0.8125rem;
  font-weight: 600;
  line-height: 1.2;
}

.support-msg-video-thumb__play {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.12);
  font-size: 1.1rem;
  padding-left: 3px;
}

/* Файл, прикреплённый к отправке (ЛК / админ) */
.support-pending-file {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 10px;
  padding: 8px 10px;
  border-radius: 12px;
  background: rgba(64, 106, 232, 0.08);
  border: 1px solid rgba(64, 106, 232, 0.2);
  font-size: 0.8125rem;
  color: #1f2937;
}

.support-pending-file[hidden] {
  display: none !important;
}

.support-pending-file__icon {
  flex-shrink: 0;
  font-size: 1.1rem;
  line-height: 1;
}

.support-pending-file__meta {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-pending-file__clear {
  flex-shrink: 0;
  width: 28px;
  height: 28px;
  padding: 0;
  border: none;
  border-radius: 8px;
  background: rgba(17, 24, 39, 0.08);
  color: #374151;
  font-size: 1.25rem;
  line-height: 1;
  cursor: pointer;
}

.support-pending-file__clear:hover {
  background: rgba(17, 24, 39, 0.14);
}

/* Модалка просмотра фото/видео */
.support-media-lightbox {
  position: fixed;
  inset: 0;
  z-index: 100050;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  visibility: hidden;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.2s ease, visibility 0.2s ease;
}

.support-media-lightbox.is-open {
  visibility: visible;
  opacity: 1;
  pointer-events: auto;
}

.support-media-lightbox__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.72);
  cursor: pointer;
}

.support-media-lightbox__panel {
  position: relative;
  z-index: 1;
  max-width: min(96vw, 920px);
  max-height: min(88vh, 900px);
  display: flex;
  flex-direction: column;
  align-items: center;
}

.support-media-lightbox__close {
  position: absolute;
  top: -40px;
  right: 0;
  width: 36px;
  height: 36px;
  padding: 0;
  border: none;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.15);
  color: #fff;
  font-size: 1.5rem;
  line-height: 1;
  cursor: pointer;
}

.support-media-lightbox__close:hover {
  background: rgba(255, 255, 255, 0.25);
}

.support-media-lightbox__body {
  max-width: 100%;
  max-height: min(82vh, 860px);
  border-radius: 14px;
  overflow: hidden;
  box-shadow: 0 24px 48px rgba(0, 0, 0, 0.35);
}

.support-media-lightbox__img {
  display: block;
  max-width: 100%;
  max-height: min(82vh, 860px);
  width: auto;
  height: auto;
  object-fit: contain;
  background: #0f0f0f;
}

.support-media-lightbox__video {
  display: block;
  max-width: 100%;
  max-height: min(82vh, 860px);
  width: auto;
  background: #0f0f0f;
}

body.support-media-lightbox-open {
  overflow: hidden;
}

/* Колонки Bootstrap иначе не сужаются (min-width: auto) — контент вылезает вправо и даёт scroll по body */
.support-admin-thread-layout {
  max-width: 100%;
}

.support-admin-thread-layout > [class*="col"] {
  min-width: 0;
}

.support-admin-thread-layout .support-messenger--admin {
  max-width: 100%;
  min-width: 0;
}

.support-messenger--admin .support-messenger__head {
  min-width: 0;
}

.support-messenger--admin .support-messenger__hint {
  overflow-wrap: anywhere;
}

.support-messenger--admin .support-messenger__toolbar {
  flex-wrap: wrap;
}

.support-sidebar-card {
  border-radius: 14px;
  border: 1px solid rgba(17, 24, 39, 0.08);
  box-shadow: 0 4px 20px rgba(17, 24, 39, 0.06);
}

/* Админ: чат — карточка «Покупатель» (крупнее, контрастнее) */
.support-sidebar-card--customer {
  border-color: rgba(37, 99, 235, 0.24);
  box-shadow: 0 8px 32px rgba(37, 99, 235, 0.11);
}

.support-customer-card__header {
  background: linear-gradient(155deg, #eff6ff 0%, #dbeafe 50%, #e0e7ff 100%);
  border-bottom: 1px solid rgba(37, 99, 235, 0.2);
}

.support-customer-card__header-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem 0.5rem;
  width: 100%;
}

.support-customer-card__header-center {
  flex: 1 1 auto;
  display: flex;
  justify-content: center;
  min-width: 0;
}

.support-customer-card__orders-open {
  font-weight: 600;
  font-size: 0.8125rem;
  border-width: 1.5px;
  white-space: nowrap;
}

.support-customer-card__orders-open .badge {
  font-size: 0.65rem;
  vertical-align: middle;
}

.support-customer-card__title {
  flex-shrink: 0;
  font-size: 1.0625rem;
  font-weight: 700;
  color: #1e3a8a;
  letter-spacing: -0.02em;
}

.support-customer-card__edit {
  flex-shrink: 0;
  font-size: 0.9375rem;
  font-weight: 600;
  color: #2563eb;
  text-decoration: none;
}

.support-customer-card__edit:hover {
  color: #1d4ed8;
  text-decoration: underline;
}

.support-customer-body {
  font-size: 0.9375rem;
  line-height: 1.45;
  color: #111827;
  padding-top: 1rem;
  padding-bottom: 1.1rem;
}

/* Карточка «Покупатель»: секции + мерки + адреса */
.support-customer-sections {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.support-customer-section {
  margin: 0;
  padding: 0.7rem 0.8rem;
  border-radius: 10px;
  border: 1px solid rgba(17, 24, 39, 0.08);
  background: linear-gradient(180deg, #fafbfc 0%, #f4f6f8 100%);
  box-shadow: 0 1px 2px rgba(17, 24, 39, 0.04);
}

.support-customer-section__title {
  font-size: 0.625rem;
  font-weight: 700;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #6b7280;
  margin: 0 0 0.55rem;
  padding-bottom: 0.35rem;
  border-bottom: 1px solid rgba(17, 24, 39, 0.07);
}

.support-customer-section__grid {
  display: grid;
  gap: 0.55rem 0.75rem;
}

.support-customer-section__grid--2 {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.support-customer-field--span2 {
  grid-column: 1 / -1;
}

.support-customer-field__label {
  font-size: 0.75rem;
  font-weight: 600;
  color: #6b7280;
  margin-bottom: 0.12rem;
  letter-spacing: 0.01em;
}

.support-customer-field__value {
  font-size: 0.875rem;
  font-weight: 600;
  color: #111827;
  word-break: break-word;
}

.support-customer-empty {
  font-weight: 500;
  color: #9ca3af;
}

.support-customer-region {
  font-weight: 600;
}

.support-customer-region--inferred {
  color: #4b5563;
  font-weight: 600;
}

.support-customer-addresses-block {
  margin-top: 1rem;
  padding-top: 1rem;
  border-top: 1px solid rgba(17, 24, 39, 0.08);
}

.support-customer-addresses-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 200px), 1fr));
  gap: 0.75rem;
  align-items: stretch;
}

.support-customer-address-card {
  min-height: 100%;
  margin: 0;
  padding: 0.75rem 0.85rem;
  border-radius: 10px;
  border: 1px solid rgba(37, 99, 235, 0.14);
  background: linear-gradient(180deg, #fafbff 0%, #f8fafc 100%);
  box-shadow: 0 1px 3px rgba(17, 24, 39, 0.05);
  position: relative;
}

.support-customer-address-card__badge {
  position: absolute;
  top: 0.5rem;
  right: 0.5rem;
  font-size: 0.65rem;
  font-weight: 600;
  padding: 0.2em 0.55em;
}

.support-customer-address-card__name {
  font-weight: 700;
  font-size: 0.875rem;
  color: #111827;
  margin-bottom: 0.35rem;
  padding-right: 5rem;
}

.support-customer-address-card__line {
  font-size: 0.8125rem;
  line-height: 1.45;
  color: #374151;
}

.support-customer-address-card__line + .support-customer-address-card__line {
  margin-top: 0.2rem;
}

.support-customer-metrics {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.5rem;
}

.support-customer-metric-card {
  min-width: 0;
  padding: 0.55rem 0.65rem;
  border-radius: 8px;
  border: 1px solid rgba(37, 99, 235, 0.12);
  background: #fff;
}

.support-customer-metric-card__hint {
  font-size: 0.625rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #6b7280;
  margin-bottom: 0.25rem;
  line-height: 1.25;
}

.support-customer-metric-card__value {
  font-size: 0.9375rem;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  color: #111827;
  letter-spacing: -0.01em;
  line-height: 1.3;
  word-break: break-word;
}

@media (max-width: 380px) {
  .support-customer-section__grid--2,
  .support-customer-metrics {
    grid-template-columns: 1fr;
  }

  .support-customer-field--span2 {
    grid-column: 1;
  }
}

.support-deflist--customer dt {
  font-size: 0.8125rem;
  font-weight: 600;
  color: #6b7280;
  margin-bottom: 0.15rem;
}

.support-deflist--customer dd {
  font-size: 0.9375rem;
  font-weight: 600;
  color: #111827;
  margin-bottom: 0.45rem;
}

.support-customer-addresses-label {
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  color: #4b5563;
  text-transform: uppercase;
  margin-bottom: 0.5rem;
}

.support-customer-addresses-list {
  font-size: 0.875rem;
  line-height: 1.5;
  color: #374151;
}

.support-customer-addresses-list strong {
  color: #111827;
  font-weight: 600;
}

/* Админ: список заказов в сайдбаре — ограниченная высота + скролл */
.support-orders-card__header {
  background: #f9fafb;
  border-bottom: 1px solid rgba(17, 24, 39, 0.08);
}

.support-orders-card__title {
  font-size: 0.9375rem;
  font-weight: 700;
  color: #111827;
}

.support-orders-scroll {
  max-height: min(36vh, 340px);
  overflow-y: auto;
  overflow-x: hidden;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
  scrollbar-width: thin;
  scrollbar-color: rgba(17, 24, 39, 0.28) rgba(17, 24, 39, 0.06);
}

@media (min-width: 992px) {
  .support-orders-scroll {
    max-height: min(46vh, 420px);
  }
}

.support-orders-offcanvas.offcanvas {
  --bs-offcanvas-width: min(96vw, 100vw);
  --bs-offcanvas-bg: #e8ecf4;
  background-color: var(--bs-offcanvas-bg);
}

@media (min-width: 576px) {
  .support-orders-offcanvas.offcanvas {
    --bs-offcanvas-width: min(640px, 92vw);
  }
}

@media (min-width: 992px) {
  .support-orders-offcanvas.offcanvas {
    --bs-offcanvas-width: min(720px, 52vw);
  }
}

@media (min-width: 1400px) {
  .support-orders-offcanvas.offcanvas {
    --bs-offcanvas-width: min(820px, 46vw);
  }
}

.support-orders-offcanvas__header {
  background: linear-gradient(180deg, #ffffff 0%, #f4f6fb 100%);
  border-bottom: 1px solid rgba(17, 24, 39, 0.14) !important;
  padding-top: 1rem;
  padding-bottom: 1rem;
}

.support-orders-offcanvas__title {
  font-size: 1.125rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #0f172a;
}

.support-orders-offcanvas__intro {
  margin: 0;
  padding: 0.85rem 1rem 0.65rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: #334155;
  line-height: 1.45;
}

.support-orders-offcanvas__intro-sep {
  color: #94a3b8;
  font-weight: 500;
  margin: 0 0.2em;
}

.support-orders-offcanvas__intro-count {
  color: #0f172a;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
}

.support-orders-offcanvas__empty {
  margin: 0;
  padding: 0 1rem 1rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: #475569;
}

.support-orders-offcanvas__body {
  max-height: calc(100vh - 4.5rem);
  min-height: 0;
  background: var(--bs-offcanvas-bg);
}

.support-orders-scroll--offcanvas {
  flex: 1 1 auto;
  min-height: 0;
  max-height: none;
  padding: 0.15rem 0.85rem 1.15rem;
}

/* Аккордеон заказов в offcanvas — отдельные карточки, контрастная типографика */
.support-orders-accordion--offcanvas {
  --oc-radius: 14px;
}

.support-orders-accordion--offcanvas .accordion-item.support-offcanvas-order-card {
  border: 1px solid rgba(15, 23, 42, 0.12) !important;
  border-radius: var(--oc-radius);
  overflow: hidden;
  margin: 0 0 0.85rem;
  background: #fff;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.05),
    0 6px 20px rgba(15, 23, 42, 0.06);
}

.support-orders-accordion--offcanvas .accordion-item.support-offcanvas-order-card:last-child {
  margin-bottom: 0;
}

.support-offcanvas-order-card__header {
  margin-bottom: 0 !important;
}

.support-offcanvas-order-card__header .support-offcanvas-order-btn {
  width: 100%;
  padding: 0.9rem 2.35rem 0.9rem 1rem;
  font-size: 1rem;
  line-height: 1.35;
  color: #0f172a;
  background: #fff !important;
  border: none !important;
  box-shadow: none !important;
  align-items: center;
  gap: 0;
}

.support-offcanvas-order-card__header .support-offcanvas-order-btn:not(.collapsed) {
  background: linear-gradient(180deg, #f8fafc 0%, #fff 55%) !important;
  border-bottom: 1px solid rgba(15, 23, 42, 0.08) !important;
}

.support-offcanvas-order-btn__inner {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 0.5rem;
  width: 100%;
  min-width: 0;
  text-align: left;
}

.support-offcanvas-order-btn__row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 0.75rem;
}

.support-offcanvas-order-btn__left {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 0.35rem 0.65rem;
  min-width: 0;
}

.support-offcanvas-order-btn__id {
  font-size: 1.0625rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #0f172a;
  font-variant-numeric: tabular-nums;
}

.support-offcanvas-order-btn__date {
  font-size: 0.8125rem;
  font-weight: 700;
  color: #475569;
  font-variant-numeric: tabular-nums;
}

.support-offcanvas-order-btn__price {
  flex-shrink: 0;
  font-size: 1.0625rem;
  font-weight: 800;
  letter-spacing: -0.02em;
  color: #1e40af;
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}

.support-offcanvas-order-btn__badges {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.support-offcanvas-order-btn__status {
  margin: 0;
  padding: 0.4em 0.85em;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  color: #fff !important;
  background: #1e293b !important;
  border: 1px solid rgba(15, 23, 42, 0.35);
}

.support-offcanvas-order-card__body {
  border-top: 1px solid rgba(15, 23, 42, 0.08);
  background: #fafbfc;
}

.support-offcanvas-order-table {
  font-size: 0.8125rem;
  --bs-table-bg: transparent;
}

.support-offcanvas-order-table thead th {
  font-size: 0.6875rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #475569 !important;
  background: #eef1f6 !important;
  border-bottom: 1px solid rgba(15, 23, 42, 0.1);
  padding: 0.6rem 0.75rem;
}

.support-offcanvas-order-table tbody td {
  color: #111827;
  font-weight: 500;
  padding: 0.55rem 0.75rem;
  border-color: rgba(15, 23, 42, 0.07);
}

.support-offcanvas-order-card__footer {
  padding: 0.75rem 0.85rem;
  background: #fff;
  border-top: 1px solid rgba(15, 23, 42, 0.08);
}

.support-offcanvas-order-card__open {
  font-weight: 700;
  border-radius: 10px;
  padding-top: 0.5rem;
  padding-bottom: 0.5rem;
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
}

.support-orders-scroll::-webkit-scrollbar {
  width: 8px;
}

.support-orders-scroll::-webkit-scrollbar-thumb {
  background: rgba(17, 24, 39, 0.22);
  border-radius: 6px;
}

.support-orders-scroll::-webkit-scrollbar-thumb:hover {
  background: rgba(17, 24, 39, 0.32);
}

.support-deflist dt {
  font-weight: 500;
  margin-bottom: 0.25rem;
}

.support-deflist dd {
  margin-bottom: 0.35rem;
}

.support-orders-accordion .accordion-button {
  font-size: 0.8125rem;
  box-shadow: none !important;
}

.support-orders-accordion .accordion-button:not(.collapsed) {
  background: #f3f4f6;
  color: #111827;
}

.support-orders-accordion .accordion-body .table thead th {
  font-size: 0.75rem;
  color: #6b7280;
  font-weight: 600;
}

/* FAB: чат в <dialog> — якорь у правого нижнего угла, над круглой кнопкой | 2026-04-03 */
.support-fab-dialog {
  --support-fab-size: 56px;
  --support-fab-gap: 12px;
  --support-fab-bottom-offset: max(20px, env(safe-area-inset-bottom, 0px));
  --support-fab-right-offset: max(16px, env(safe-area-inset-right, 0px));
  position: fixed;
  inset: auto;
  margin: 0;
  left: auto;
  top: auto;
  right: var(--support-fab-right-offset);
  /* FAB: высота + отступ снизу + зазор между окном и кнопкой */
  bottom: calc(var(--support-fab-size) + var(--support-fab-bottom-offset) + var(--support-fab-gap));
  border: none;
  padding: 0;
  max-width: min(432px, calc(100vw - 20px));
  width: min(432px, calc(100vw - 20px));
  max-height: min(92vh, 860px);
  background: transparent;
  overflow: visible;
}

@media (max-width: 991.98px) {
  .support-fab-dialog {
    --support-fab-bottom-offset: max(72px, env(safe-area-inset-bottom, 0px));
  }
}

.support-fab-dialog::backdrop {
  background: rgba(15, 23, 42, 0.45);
}

.support-fab-dialog__panel {
  background: #fff;
  border-radius: 20px;
  box-shadow: 0 24px 48px rgba(15, 23, 42, 0.2);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  max-height: min(92vh, 860px);
}

.support-messenger--fab {
  max-height: min(88vh, 820px);
  min-height: 0;
  border-radius: 0;
  border: none;
  box-shadow: none;
}

.support-messenger--fab .support-messenger__head {
  flex-shrink: 0;
}

.support-messenger__head-row {
  display: flex;
  align-items: flex-start;
  gap: 10px;
}

.support-messenger__head-text {
  flex: 1;
  min-width: 0;
}

.support-fab-dialog__close-in-head {
  flex-shrink: 0;
  width: 36px;
  height: 36px;
  margin: 0;
  padding: 0;
  border: none;
  border-radius: 10px;
  background: rgba(17, 24, 39, 0.06);
  color: #374151;
  font-size: 1.35rem;
  line-height: 1;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
}

.support-fab-dialog__close-in-head:hover {
  background: rgba(17, 24, 39, 0.1);
}

.support-fab-login-link {
  display: inline-block;
  padding: 0.45rem 1rem;
  border-radius: 999px;
  background: linear-gradient(135deg, #5b8cff 0%, #406ae8 100%);
  color: #fff !important;
  font-weight: 600;
  font-size: 0.875rem;
  text-decoration: none !important;
}